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What Our Patients Say

Amazing Experience
My cataract surgery at your Kennewick office was an amazing experience. Every person I came into contact with during my surgery and follow-up was professional and had excellent patient-care skills. Forty years of wearing glasses is behind me and a whole new world just came into focus. Thank you very much. You are a wonderful resource for our community.
Howard Kallio
Retired Human Resource Manager from Richland, WA, cataract surgery patient
Absolutely Thrilled!
I was treated so very well in both surgeries. I had two cataract surgeries done three weeks apart. My vision is now nearly perfect, still need reading glasses, which I knew beforehand I would have. I am a medical editor and need to be able to see typing on the computer correctly. I am absolutely thrilled. What impressed me most is that they pray for you before the surgery. If you need eye surgery, this is the place to go!
Joyce Claxton
Medical Editor from Vancouver, WA, cataract surgery patient
Priceless Gift
I had my first cataract surgery on August 9. I was very apprehensive, but the staff immediately put me at ease. Dr. Johns is amazing and I believe his hands are guided by our Lord. It meant so much to me that he prayed before the surgery. I feel I have been given a priceless gift. I'm scheduled next week for the left eye and can hardly wait. Everything is so bright and beautiful through my right eye and the colors are brilliant. Thank you for hiring such wonderful people. The staff at your Vancouver clinic is the absolute best!
Sally Burnham
Caseworker for The Salvation Army from Vancouver, WA, cataract surgery patient
Forever Grateful
I am writing to express my thanks to the staff in Boise and Chehalis for going above and beyond. My care was first class and the wonderful office gals really went to battle to get things covered by insurance after being denied. That amazing turn of events means more to my wife and me than you'll ever know. We will be forever grateful for everything that was done on our behalf. May the good Lord bless and keep all of you in the very palm of His hand. Thanks again!
Tom Barger
Starving Musician from Baker City, OR, cataract surgery patient
Increased my Confidence
You lowered my apprehension and made me feel comfortable. The surgeon's prayer increased my confidence and I enjoyed the explanations of what was happening. I appreciated your professionalism, friendliness and the beautiful building and recommend you to everyone.
Larry Bailes
Retired from Yakima, WA, cataract surgery patient
World Class Care
I had a pterygium removed from my right eye by Dr. Ford. The whole experience was amazing, from the front office staff to the surgical staff. You really made me feel #1. This was world class care at its best! Thank you so much for all that you did for me!
Steven Knight
Truck Driver from Vadito, NM, cataract surgery patient
Blown Away
I had cataract surgery on my left eye two weeks ago and yesterday, on my right eye. The transformation on my vision is amazing! My experience at PCLI in Vancouver, Washington was beautiful and reassuring beyond my expectations. The doctors and all the staff were personable and unusually thoughtful and considerate. My grandson accompanied me and was happy that he could watch the surgery. We were both just blown away by the kindness of all the staff.
Paula Clayton
Retired from Ridgefield, WA, cataract surgery patient
Impressed
I had two cataract surgeries in the last ten days. I was impressed with the caring of the staff and facilities. I am now able to see almost as good without my glasses as I could before the surgeries. With the reading glasses I am able to read the newspaper and do crossword puzzles as well as I could before the surgery.
Dwight Chapman
Retired Community College Librarian from Vancouver, WA, cataract surgery patient
After LASIK Surgery
My LASIK laser vision correction surgery was so successful 10 years ago that I knew, when I was told I needed cataract surgery, I would once again rely on PCLI. They are professional, caring, and the most experienced. I recommend them highly. Thank you PCLI.
Sharon Orndorff
Flight Attendant from Stanwood, WA, cataract surgery patient
Life is Great
I recently underwent surgery and the results have been wonderful. Your staff from the front door to the accountants is magnificent. I just wanted to say "THANK YOU" for helping me. Life is great when you can see like I can.
Al Murphy
Retired from Enumclaw, WA, cataract surgery patient
Highly Recommended
I am so happy to have had my cataract surgery at your facility! I had surgery at another clinic for the same thing and believe me, there is a 100% difference in the way you are treated and taken care of by the staff. More patient friendly! Thank you for making my experience an enjoyable one, and not scary. The prayer before surgery is another thing that sold me on your clinic. I am a believer in the Good Lord. You come highly recommended by me anytime.
Roxie Smyers
Admin Support-Office Management from Palmer, AK, cataract surgery patient
No More Glasses
I am 75 and have been wearing glasses for 65 years. I no longer need glasses and have never been able to see like I can now. It’s a miracle! The treatment I received from the shuttle driver to the surgeons and all the people in between was outstanding. I can’t thank you enough.
Kenneth Helfenstein
Retired from Maple Valley, WA, cataract surgery patient
Never Treated so Well
After putting it off for two years I had cataract surgery in Anchorage last week. It went way better than I expected, the surgery was easy, the doctor was great and the staff was exceptional. I have never been treated so well--anywhere! The entire staff is just great. The most touching was Jubilee in the operating room. She made me feel so at ease and was so sweet walking me out. She is a real treasure. Thank you all.
Dan Brotherton
Well driller from Fairbanks, AK, cataract surgery patient
Was a Little Nervous
I had cataract surgery on my left eye this morning at the Albuquerque office. All of the staff were professional and fun to deal with. Even though I was a little nervous, I was able to joke with them which helped me. I was also able to talk about our horses, which are an important part of my life, and that helped as well. Finally, being a Christian who takes his faith seriously, it was a pleasure to have Dr. Ford pray for both of us before he began surgery. God's blessings to you all.
Dan Cooksey
Retired/Volunteer Assoc Pastor from Corrales, NM, cataract surgery patient
Excellence and Honesty
There are many conundrums that sum up medical experiences from a patients point of view. My favorite is "You get what you pay for." This organization is governed by a set of guiding principles and they actually live by their credo right down to a little prayer before surgery. Through their demand for excellence and honesty they have created a premium brand. To my regret, I was diagnosed with cataracts in both eyes at the tender age of 42. The happy ending to my story was that I was referred to PCLI and to Dr. Everett. I had both cataracts removed and corrective PRK on both eyes. I can honestly say that Dr. Everett treated my situation as if he were treating his own eyes! You only get one set of eyes so go with the best brand... GO PCLI!
Eric Thun
Business Owner from Spokane, WA, cataract surgery patient
The Best!
I had cataract surgery this month on both eyes and I must say it was the very best medical experience I have ever had. The staff was 100% professional and very friendly. The doctors were of the very best training and showed a great deal of concern and understanding to my questions. They are a class act and I recommend these wonderful sight savers to anyone in need of their expertise. To top it off the doctor said a small prayer to our Lord above to guide and help him during the operation.
John M. Sparks
Retired Police Officer from Helena, MT, cataract surgery patient
Joyous Experience
My very best to you. Just wanted to drop a line to say how much I enjoyed my visit with all the wonderful folks at your Kennewick office. Janice, who drove me up from LaGrande, was so very helpful in finding an Optometrist to do my post-op care when my regular doctor was called to a family emergency. In my life I have never met a group of more talented, gracious, caring professionals who made my surgery a joyous... yes JOYOUS experience. Of special note was an event that transpired just prior to my operation. Dr. Johns (nicest man I ever met) asked if I would mind joining him in a word of prayer. I almost fell off the table. I was so surprised but so happy to be in a place where one could evoke the name of God without fear of loosing his medical license. A great victory! So today I am sending a special prayer of gratitude to everyone I touched on that blessed day. The day a nearly blind man was healed... God bless you everyone.
Ken Hardeman
Property Managment Century 21 from LaGrande, OR, cataract surgery patient
Tears and cheers!
My 2 surgeries were back-to-back in February. H'ray for the team in Anchorage! A happier mix of personalities is hard to imagine. They all deserve rave reviews, and Rose deserves a raise! (You're welcome, Rose.) When the tape came off the second eye, tears moistened my eyes, and ran down my whole goofy, grinning face. Wonderful hardly tells it. You folks do the Lord's work, no 2 ways about it. Godspeed in your mission of praising God, not with song, but with love, compassion, and skill in treating the eyes of your patients--and their spirits as well. Thank you, thank you, thank you.
Mary Griffith
Writer from Anchor Point, AK, cataract surgery patient
Wonderful Care
I had cataract surgery in October. It was performed by Dr. Guzek at your Kennewick institute. I have never been to a facility that was as well organized as your facility. You are to be complimented on the wonderful care that I received. Thank you and God bless you.
Joe E. Sproul
Retired from Kennewick, WA, cataract surgery patient
Outstanding
Our son Jeffrey Greene had two cataract surgeries in September at the Lewiston facility. He is developmentally delayed and was very, very nervous about the procedure. However, the staff at Lewiston was exceptionally kind and professional with him. The procedures were a complete success and his quality of life is greatly enhanced. The caring culture of your organization is outstanding and rare. We so appreciate your institute and the professionals who make up your teams. We would recommend your services to anyone. Thank you so much.
Nancy and Scott Greene
Retired/Truck Driver from Peck, ID, cataract surgery patient
Totally at Ease
Thank you so much for the concern and care you showed me when I came in for cataract surgery. The staff were wonderful and very courteous and attentive. I was understandably nervous when I arrived at the Institute. Everyone put me so at ease that when I went in to have Dr. Guzek perform the surgery I was totally at ease. I especially liked the fact that he said a short prayer to guide his hands in the task ahead. It was a wonderful experience. If I ever have to have the other eye done I will certainly return to PCLI. Again, thank you and God bless.
Patty Page
Retired from Management from Kamiah, ID, cataract surgery patient
A Pleasant Experience
I knew I was in good hands when they asked if they could say a prayer before they started. There is no comparison to the first cataract surgery I had at a different facility five years ago. Although it was a busy day I was treated like I was the only patient. I recommend anyone who needs eye surgery to seriously consider PCLI. Thank you for a very pleasant experience.
Bonnie Toulou
Retired from Fruitland, WA, cataract surgery patient
A New Life!
41 years of wearing ‘coke bottle’ glasses and contact lenses just came to an abrupt end. I was legally blind without them. My optometrist said my vision was somewhere around 20/2000... Now, I can see 20/20, and if I squint, I can even read a couple of lines below the standard 20/20 line on the chart. For me, someone who had to crawl around and grope the floor for my glasses if I knocked them off the nightstand, suddenly going straight to 20/20 vision is a MIRACLE! The entire staff at PCLI is the best... I felt as if I was among family members. Thank you for giving me a new life! Glasses and contacts are no longer a part of it and I will never miss them!
Craig Ueltzen
Communications Technician from Pasco, WA, cataract surgery patient
Great Experience
A big thank you to all of you for the great sight that I am now enjoying. What a caring, loving group of people from the receptionist at the front desk to the very last moment, I was treated with attention and concern as though I were the only patient in the building. I appreciated the way Dr. Giebel prayed before he started my cataract surgery. Now my vision is better than it has been in many years. My whole experience was great and I highly recommend you to anyone contemplating eye surgery.
Janet Doseff
Retired from Vashon, WA, cataract surgery patient
Extraordinary Care
At 45 years of age I was pretty young to have cataracts. However, the staff of the Kennewick clinic went out of their way to make sure I was comfortable. Now my vision is almost perfect. This clinic is extraordinary.
Elwin
Surveillance engineer from Kennewick, WA, cataract surgery patient
Thanks so much!
From my first view of your local Vancouver office, thru surgery in your Portland facility and the next-day checkup, I was impressed with your thoughtful, caring way. It's clear that the patient is the most important part of the entire process and everything is centered around that individual. I felt totally at ease and had complete confidence in your staff. I had few questions because everything was covered so well by your doctors, nurses and technicians. I have told many people about PCLI and hope that some of them follow up with you as their need arises. Thank you so much for the opportunity to receive such great care!
Donna Goff
Retired from Vancouver, WA, cataract surgery patient
A Blessing
If every business, hospital, school and government were run the way PCLI is, the world would be a bright and positive and healing place. My experience there was a blessing beyond belief, not only to restore my sight, but to restore my confidence in idealism, altruism and the possibilities of helpful committed people who dream big and deliver.
Anonymous
from WA, cataract surgery patient
Yahooo
I had my left eye operated on Monday and you removed that nasty cataract. What a blessing. I feel just like Dorothy when she landed in OZ. Everything is so bright and I can see so well—nearly 20/20 vision. Can't wait to have the other eye done!! Thank you to everyone at PCLI and God bless each and every one of you. I even forgot to turn the light on when I started work yesterday. Thanks again! I'll be back ;-)
Barbie Lahti
Hairdresser from Shelton, WA, cataract surgery patient
Top-drawer Service
What fraternity!! I had surgery on Wednesday and from the time I checked in with the receptionists until I left, I have never been treated so royally. Dr. Bell explained everything; Dr. Guzek’s special prayer and skill, techs, Mike and Ted, all the workers who tested me during my visit. There just aren’t enough positive adjectives to describe the extremely courteous atmosphere in that building. Even on the return visit the next morning I wasn’t a “has-been.” All I can say is WOW!! Pam called my motel in the evening to check on my well-being. And all that wasn’t enough; I was given a video of the operation on my way out. I just want to thank all those who worked on me for “top-drawer” service.
Bob Howard
Retired from Enterprise, OR, cataract surgery patient
Many Thanks
My father, Donald Harding, had two cataract surgeries in October and November of last year. Both he and I were VERY impressed with your operation. The staff could not have been nicer. Everyone was very professional, kind, and caring. My father and I were both impressed that doctors performing the surgeries prayed with my father before the operations. My father was very pleased with the results of the surgeries, and enjoyed his much-improved vision in the short time he had left on earth. He passed away in February. Many thanks to your organization for making his experiences with you such a blessing. God bless you!
Kathleen Miller
Administrative Assistant from Aloha, OR, cataract surgery patient
Can’t Say Enough
I can't say enough about Pacific Cataract and Laser Institute. The staff is friendly, professional, caring and actually make it a FUN experience. I have recommended you to several friends who have cataracts. On a scale of 1 to 10 I give you a 10. One employee said that they love to go to work, and it is obvious in all their attitudes.
Donna Millwood
Bookkeeper from Anchorage, AK, cataract surgery patient
Overwhelmed with Emotions
On Thursday my life changed in a way I never thought possible. I got up from surgery and could see clearly within a matter of seconds. I was overwhelmed with emotions! I never thought I would have my vision back without needing prescription glasses or contacts and every day I wake up to the gift of my sight fully restored. I am overjoyed and so grateful for this wonderful blessing and opportunity. There is nothing in the world like being able to see and I get to experience and relive this miracle every single day. I am so grateful for Dr. Ford and the entire staff at the Bellevue office. All of you have changed my life in one of the most beautiful ways possible! Thank you from the deepest part of my heart. You really do make miracles happen.
Naomi Sanders
Accounting and Reimbursable Service from Juneau, AK, LASIK patient
Dream Come True
I had LASIK performed with Dr. Ford earlier this week at the Anchorage office and love the outcome. I was very hesitant over the years, but finally built enough courage to go ahead and do it. It has always been a dream of mine to be able to see again without assistance from contacts and glasses. Now that I have had it done, I wish I would have done it sooner! Not even 24 hours after my surgery my vision was already better than 20/20. I am truly satisfied with my results. Thank you so much for making this dream a reality!
Jennifer Fisher
Certified Medical Assistant from Anchorage, AK, LASIK patient
Amazed Daily
I just had my one year follow up after having LASIK done by Dr. Ford at the Bellevue location. My vision is 20/20 and I'm amazed daily that it came out so well considering the strong correction I had done. I'm very thankful to your facility and Dr. Ford for doing such a fantastic job.
Sabrina Broach
Physical therapist assistant from Kent, WA, LASIK patient
Kisses to You
Today is the 4th anniversary of my LASIK and I'm still so happy with the results I blow a kiss toward the building every time I drive by. I still remember what a great experience it was and the thrill of sitting up and being able to read the clock on the wall even through the eye drops. I can honestly say this was the best thing I ever did for myself.
MaryAnne
Communications Specialist from Kennewick, WA, LASIK patient
Just do it!
Oh my gosh where do I start? I have been wearing corrective lenses since 6th grade. With my last eye exam I was told I was legally blind... I can't see a thing without my glasses. I have been very active all my life, from skiing down mountains to riding horses on the the beach in all kinds of weather. My biggest frustration was foggy or water spotted glasses, and if I lost them I was lost! I've been considering LASIK for about 15 years... Yep, that's me--Mrs. Procrastination! I had my surgery yesterday and I am now 20/15 with no corrective lenses at all. I drove myself to my follow-up appointment and I felt like I was cheating because I wasn't wearing any correction. What a miracle! What amazing staff, from the greeter to the surgeon. Spectacular! I felt at ease and comfortable although slightly nervous, but the prayer prior to surgery eased all of that. If you are considering surgery, consider no more. I'm almost 50 and procrastinated way to long. Just do it!
Christina L. Merten
Registered Nurse from Toledo, WA, LASIK patient
Fabulous
I had my LASIK in December and want to thank all of you for this gift. I find myself crying a little every few days realizing that I can SEE! I still think I need to take my contacts out at night for about half a second. I have had dreams all my life where I could see. I was well prepared not to expect miracles and I received direct honesty about what to be prepared for. Your screening process is fabulous. My sight was -8.5 and I see nearly 20/20 now. Between your wonderful staff and my eye doctor I feel absolutely well taken care of. I feel safer, more secure, more free, and extremely grateful to all of you.
Kerri Johnson
Accountant from Bellingham, WA, LASIK patient
Best Decision
Having LASIK was the best eye care decision that I've ever made! I came out of the procedure with fabulous vision. My 1-day checkup was better than 20/20 for both eyes. I was scared of the procedure but everyone at PCLI made me feel comfortable and welcome. The whole process was so easy, seamless, and pain FREE! Seriously, there was no discomfort! What really impressed me was the professionalism of the staff. It was obvious that they do this regularly and know what they're doing. At 3 months post-LASIK, I have 20/20 vision. If my kids need glasses as adults, I will pay for their LASIK at PCLI.
Lisa
Stay-at-home-mom from Maple Valley, WA, LASIK patient
20/20 Next Day
I had LASIK last Thursday. My vision was a bit blurry for the entire first day but Dr. Ford said it was to be expected. The next morning I woke up and went for my follow-up exam. Dr. Lightfoot at the Tacoma office removed the protective contact lens and gave me an eye exam. I could not believe I was at 20/20 less than 24 hours later! It is a miracle.
Wendy Scott
Receptionist from Tacoma, WA, LASIK patient
Outstanding Vision
Being only 20 years old I was unsure if this procedure was right for me, but the second I walked out of surgery I knew it was the best decision I had ever made for my eyes. PCLI took amazing care of me, from start to finish everything was very fast and thorough. The mild discomfort following surgery is nothing compared to the outstanding vision you immediately have. I would recommend everyone who wishes to get this surgery to choose PCLI.
Chelsea Vasquez
College Student from Clearwater, FL, LASIK patient
Incredibly Happy
I am so glad I did my homework and selected you for my laser surgery. It has been a month since my procedure and I am incredibly happy with the results. I've had no problems, pain, or remorse. Your staff is very friendly and responsive. I would recommend Pacific to anyone considering laser surgery!
Linda Hoglan
Budget Officer from Coeur d'Alene, ID, LASIK patient
VIP Treatment
The people at PCLI treated me like I was some corporate VIP. I am a Homeland Security Major and my chosen profession requires me to have exceptional vision. I needed LASIK in order to chase my career. Prior to the surgery I had 20/200 uncorrected vision. ow, just two days after my surgery I have 20/10 in my right eye and 20/15 in my left. The surgery took less than 5 minutes and I actually laughed out loud during the procedure. I have probably told 20 people about my LASIK experience since my operation yesterday morning and I will tell hundreds more before I'm done. You have enabled me to chase my dreams and it has changed my life for the better. From the bottom of my heart, thank you and God bless you all.
Jesse Broyles
Student from Lewiston, ID, LASIK patient
Treated like a Queen
My experience with you was wonderful! The staff treated me as if I was a queen. Before surgery I couldn't see the nurses faces clearly, but after I could see everything. I was 20/25 the next day and have maintained that for the 6 months since my surgery. Thank your for my sight!
Leslie M. Ryan
Front End/Optician from Boise, ID, LASIK patient
Highest Success Rate
Your staff and surgeons were informative and professional throughout the entire procedure. Special "Thanks" to Dr. Ford for his comforting and reassuring words offered to my wife during the surgery. She had the procedure last week in Bellevue and has had an excellent experience. Her first post-op appointment measured her vision between 20/15 to 20/20. She is thrilled that she does not have to deal with contacts or glasses. I was able to watch the whole procedure, and from my observations the key to success is the skill of the surgeon. I can only imagine what could happen if the surgeon made even a slight error in replacement of the corneal flap. I would highly recommend PCLI to anyone considering this procedure. We chose this facility based on the recommendation of my wife's optometrist, who has collected data on different LASIK facilities. PCLI has the highest success rate from the facilities he's reviewed.
Thomas Taylor
Aerospace Engineer from Seattle, WA, LASIK patient
Helped Diabetes & Vision
I had LASIK surgery and the final outcome was excellent. I can actually read at 20/15 vision. No problems with darkness (that would have been a significant problem since I live where it is dark most of the winter). The stumbling block was that in the interim I was diagnosed with diabetes. Can you believe your Institute even helped with this? Right after my procedure Dr. Ford recommended I read a book titled THE CHINA STUDY. It took several months and the diabetes diagnosis to read it, but this book started me down the path of a vegan diet (plant based food). That's what I currently eat. My vision improved, plus I have full control of my blood sugars without any medication. In addition, I advise many of my patients to at least lean toward a more plant based diet. Thank you!
Luba Coverdell
Family Practice Physician from Eagle River, AK, LASIK patient
Fantastic Results
Thank you so much for the wonderful care and fantastic results. I had no discomfort at all after the procedure and vision was immediately, and continues to be, fantastic! I also was told I would still need reading glasses but am delighted that I rarely even need them. I recommend you highly to all. Thank you so much.
Karen McEwen
Mechanical Designer from Kirkland, WA, LASIK patient
Very Positive Experience
I was very nervous but your staff were so supportive and compassionate. It meant a lot when Dr. Ford prayed with me at the start of my surgery. It made me realize that I truly was in the best care. My surgery was done in November and I am seeing with perfect vision. I cannot get over the experience I had with Dr. Ford. He is simply the best doctor ever. Thank you and your staff for giving me something I had only dreamed about. I have already recommended you to several, and will continue to recommend you to more. You made a very nervous, unsure situation into a very positive and unique lifetime experience. Something I would never see anywhere else.
Eugene Natkong
Cable TV Technician from Hydaburg, AK, LASIK patient
Best $ Ever Spent
It's been some years since my LASIK procedure, but I just got a note from a friend who is thinking about having the surgery and I recommended you all without reservation! I told him that it was the best money I ever spent and everything about your operation was top notch--from the customer service to the medical care to the aftercare. Don't know if he'll do it or not, but I was just reminded of you and thought I would send a note of thanks to Dr. Ford and all of the PCLI crew! Love and all best!
Judith Brighton
Executive Recruiter from Carlsbad, CA, LASIK patient
My New Vision
From the moment I received my patient information packet, your staff was informative, helpful and caring. On the day I had my LASIK procedure, they were welcoming and kind, anticipated any remaining concerns I had. I was so relaxed and at ease that I was on my way home before it had sunk in that I was done and I could see without glasses for the first time in over 30 years. Thank you for the gift of your warmth and caring and thank you for my "new" vision to Dr. Shenk & the team at Tualatin!
Cynthia Gregory
Human Resource Analyst from Molalla, OR, LASIK patient
My Dad is an Eye Doc
I've had a lot of fears about corrective surgery to my eyes. My dad is an optometrist so I grew up with a great appreciation for vision and eye health. He told me, "If you decide to have LASIK, don't take a risk--go to PCLI. They're the best." PCLI is the only company my dad will entrust with the care of his patients. The doctors and staff at PCLI were amazing. Even though I knew a lot about the procedure, I was still nervous. What if something went wrong? They were wonderful about answering all my questions. The office was warm and welcoming. You get a feeling of family when you walk in. The procedure went perfectly. The next day I was seeing 20/15 in both eyes. I've since had fun telling people I'm better than perfect and now I have documentation! I wholeheartedly recommend PCLI to anyone considering LASIK or any other eye surgery. Don't take chances with your vision. Go with the best.
Nancy N.
Administrator from West Linn, OR, LASIK patient
Worth Millions
I can't begin to tell you how enjoyable this has been. My life since 1st grade has been about glasses and contacts and a high degree of nearsightedness (-8.5 and -9) has given me plenty of grief. Never in my life did I ever think I'd be able to see 20/15 and 20/20. My family optometrist didn't expect it would be that good. Thank you for giving me the greatest gift.
Melissa Horne
Office Manager from Forest Grove, OR, LASIK patient
What Joy!
It's hard to express the shear joy of being able to wake up in the morning and be able to see again. Your staff are the most professional and caring people I have ever had the opportunity to meet. Right from the time I walked through the door I was treated like a queen and felt totally at ease with the procedure. I have recommended this procedure to all my friends who are still wearing glasses. Thanks again for bringing my eyesight back.
Kathy Weber
City Clerk/HR Manager from North Pole, AK, LASIK patient
Changed my Life
The wonderful people at PCLI completely changed my life. I was terrified about my surgery and they eased my fears. They truly are a blessing and I HIGHLY recommended PCLI to anyone who is even contemplating eye surgery. Thank you for all that you have done for me... and for changing my life!
Stephanie Allen
Teacher from FAFB, WA, LASIK patient
Better than Expected
I waited 20 years to do this. I was 20/400 and Dr. Ford assured me the best I could hope for was 20/40... But 4 months later I have 20/15 in both eyes. I am sure it is not typical. I attribute my success to Dr. Ford's skill. It has changed my life.
B. Mowers
Artist/Student /Mom from Issaquah, WA, LASIK patient
Well Worth the Trip
I am your Refractive Surgery Counseling Coodinator's brother and I had my LASIK done in Bellevue this week. Although my sister helped me through the process, I feel compelled to let you know that Dr. Ford and the entire staff in Bellevue and Chehalis made my experience great! Your staff helped me feel comfortable and relaxed. The office decor also helped with the homey feeling and added to the comfort. I especially want to thank Dr. Ford for the prayer before surgery that added some additional comfort. All these things allowed me to relax and enjoy the experience. I flew from Arizona to get this done and I would recommend PCLI to anyone, even here in Arizona. It is worth the trip and the added comfort you get from your expert staff!
James Whitely
Network Engineer from Gilbert, AZ, LASIK patient
Dream Come True
I was very nervous but your staff was so supportive and compassionate. Being a believer myself, it meant a lot when Dr. Ford prayed with me at the start of my surgery. It made me realize that I truly was in the best care. It has been 3 weeks since my surgery, and I am seeing a perfect 20/20. I had been legally blind (and then some) and have worn contacts/glasses for 20 years. I still wake up smiling, whether it be just a gradual wake into my morning, or being awoken by my children, and for the first time EVER, being able to see there sweet little faces without having to fumble for my glasses first. Thank you, thank you, Dr. Ford and staff for giving me something I have only dreamed about. I have already recommended you to several, and will continue to recommend you to more. You made a very nervous, unsure situation, into a very positive, relaxed one.
Mindy LeDuc
Home Maker from Everett, WA, LASIK patient
Gift of Sight
I truly cannot thank the PCLI staff from start to finish. I live up in Juneau Alaska and decided to utilize the Spokane office. From the wonderful counselors I spoke to on the phone to the Spokane office staff... I was treated with top notch care and concern. Dr. Ford you are an amazing man and I so appreciated the prayer as it shows how you hold yourself accountable not only to us but God as well. I also want to thank Dr. Everett for answering my endless questions and concerns and those of my Mother who was there to support me. The atmosphere was comfortable, professional and personable. Thank you so much for the gift of my sight... I feel truly blessed to have met you all!
Mindy Lobaugh
State Employee - DOE from Juneau, AK, LASIK patient
Exceptional Service
We had the pleasant experience of having LASIK surgery at your Lewiston, Idaho facility. We are so very impressed by the wonderful treatment that seems to be the norm for you and your employees to exhibit. I am a sales coordinator and my wife has been a nurse for over 35 years. Neither of us has ever before seen the caliber of care we witnessed. Although it was a surgery day, no one let us know they were rushed nor stressed. We felt as though we were the only patients that day. It makes me feel especially proud that my daughter works with such special people. Dr. Shenk and Dr. Bell were our doctors. They, and all personnel, are to be commended. We are still bragging about the care we received. It was great to hear from the staff that they get the same kind of treatment from the doctors. You could put on seminars on how to treat patients (customers). Most businesses only hope to attain the level you exhibit. God bless!!!
Randy & Dayana Hennes
Sales & Nursing from Huson, MT, LASIK patient
Miracle Workers
I would like to take this opportunity to thank Dr. Paul Shenk and the entire Vancouver staff for the miracle of perfect vision! Everyone discussed potential concerns and how surgery could not be expected to provide perfect vision. But the ultimate success has been staggering. I can see things clearly at a distance, and surprisingly, have discovered that I can read in most cases without aid of reading glasses. I am very pleased that my eye doctor referred me to your Institute. Cost was not a factor in my decision to have LASIK surgery. The only concern was my safety. With your professional staff, that was not a factor. I felt safe and secure from the moment I walked into the office. Everyone was very professional, caring and forthright in everything that was done. Please convey my whole hearted thanks to everyone in the Vancouver office. They truly are "miracle workers"!
Rick Gano
Retired HS Counselor, Airforce Col. from Canby, OR, LASIK patient
My New Eyesight
I just had to write and tell you how excited I am about my "new eyesight". Dr. Ford performed Lasik on both of my eyes yesterday. I have just returned from my follow up appointment this morning and am thrilled to report that I am already seeing 20/20 in both eyes! Wow! But even better news, upon seeing Dr. Everett in the Spokane office this morning, he informed me that he fully expects that by tomorrow I will be seeing 20/15 in both eyes! I knew that with Lasik my vision would be a great improvement over what it was, but I never expected in my wildest dreams that it would be better than perfect! Thank-you Dr. Ford for sharing your wonderful, God given talent with me! You have truly bettered my life! Also, Thanks to your staff in the Spokane branch for all their professionalism and caring. You all made the Lasik experience a comfortable and enjoyable procedure for me. Thanks again!
Sherry Wiser
FedEx driver from Post Falls, ID, LASIK patient

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